1. These terms
These terms are an agreement between Thisys ([legal entity name and registered address to be added]) and the company that creates a Manager account ("the customer"). The person who creates the account confirms they may accept these terms for the customer. Enterprise customers may have a signed agreement, which takes precedence.
2. Accounts and people
- The customer is responsible for who it invites, the roles it gives them, and keeping sign-in details safe.
- Owners, admins and finance roles must use multi-factor authentication.
- Each person who can sign in uses a seat. People without a login do not.
3. Plans, seats and AI credits
- Plans and prices are shown on the pricing page. The Free plan is for up to 10 seats.
- Paid seats are billed per month. [How added and removed seats are billed to be confirmed.]
- AI features use credits. A paid plan's monthly allowance expires at the end of each month; bought credit packs do not expire.
- When credits run out, AI features pause and everything else keeps working.
- Prices exclude tax. [Billing currency, payment terms and refund policy to be confirmed.]
4. The customer's data
The customer owns the data it puts into Manager. We process it only to provide the service, under our data processing agreement and our privacy policy. We never use it to train AI models. The customer can export its lists, reports and each person's data from Manager at any time, and can ask us for a full export.
5. AI output
AI in Manager explains, recommends and drafts. Drafts are for a person to review; nothing an AI drafts is sent or saved as a decision without a person's approval, unless an admin has chosen a higher level of autonomy for that kind of action. The customer remains responsible for decisions it makes. Manager does not use AI to score, rank or judge individuals, and the customer agrees not to use Manager to make automated decisions about people's employment.
6. Acceptable use
- No unlawful content, and no use that breaches anyone's privacy or employment rights.
- No attempts to break security, test against other customers, or overload the service.
- No reselling or copying the service without our written agreement.
7. Availability and support
We aim for 99.5% availability each month, excluding announced maintenance (at most 4 hours a month, announced 7 days ahead, outside main business hours). Current status is on the status page.
8. Ending the agreement
The customer can stop using Manager at any time. We may suspend an account for serious breach of these terms or non-payment, after notice where we reasonably can. After the agreement ends, the customer has [30] days to export its data, after which we delete it, except records the law requires us to keep.
9. Liability
[Warranties, limits of liability and indemnities to be drafted by counsel.] Nothing in these terms excludes rights that cannot be excluded under consumer law.
10. Law and changes
[Governing law and courts to be confirmed.] We will give customers at least 30 days' notice of material changes to these terms. Questions: contact us.